CHANGING OR CANCELLING AN ORDER
Unfortunately, we are unable to make any changes or cancel an order once it has been placed. Please make sure to carefully review the items in your cart and shipping information before placing the order.
If you have made an error in your delivery address, please contact us immediately. However, as we aim to pack and ship orders within 1 -2 business days we cannot guarantee that your requests can be made. If your order has already been shipped, DS Sneakers accepts no responsibility for lost or stolen items where incorrect details have been entered.
Please note we reserve the right to cancel any order at any time, at our sole discretion.
Click & Collect
All customers will be notified via the provided email address once their order is ready for collection. Once the customer has been notified the order will be held at our Port Melbourne location for a maximum of 30 days. Once this time period has expired your order will be sent back to our warehouse and may be sold. In this case you will be given a store credit or depending on stock availability a replacement. If you need an extension past this time frame please notify our team at least 1 week in advance via email (orders@dssneakers.com.au)
SIZING ENQUIERIES
If you are unsure about sizing, please contact us at orders@dssneakers.com.au for assistances.
SIZING
All sizing is in US sizing.
CURRENCY USED ONLINE
You are currently on our Australian website. All prices are charged in AUD.
LOYALTY & REWARDS POINTS
Please note all rewards and points are subject to change at any time. If an account is unsubscribed at anytime points will automatically be reset.
PAYMENT METHODS
CREDIT CARDS
We accept Visa, Mastercard and American Express. Paypal is also available at checkout.
STORE-CREDIT & GIFT CARDS
Customers may also use store-credit or a gift card to make a purchase. A store-credit or gift card issued by DS Sneakers are valid for 12 months from the date of issue and may be combined.
AFTERPAY
Afterpay is an interest free payment plan service. It is only available to Australian customers (i.e. customers with an Australian billing address). Please see the Afterpay website for more information.
PAYMENT SECURITY AND ORDER VERIFICATION
DS Sneakers is committed to maintaining the highest levels of security and protection against fraud. All orders submitted through our website are protected by Shopify. In the event that a purchase is not authorised by the card holder, the card holder must notify their credit card provider immediately.
For the protection of our customers, some orders may also be subject to payment verification by DS Sneakers to ensure that the cardholder has authorised the payment. In such a case, your order will be put on hold and we will contact you.
HOW CAN I USE A GIFT VOUCHER/PROMO CODE
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Note: Gift Cards are valid for 1 year from the date of purchase. E-Gift Cards will receive an email notification with code to use at checkout, Physical Gift Cards will have code provided on the back of card.
STORE CREDITS CANNOT BE USED WITH A DISCOUNT CODE.
AUTHENTICITY
DS Sneakers guarantees the authenticity of every item sold, every item has been check by our experts to ensure that all items are authentic.
Upon receiving your item you will receive a signed card stating that this item has been check and has our guarantee.
We have never and would never sell an item we are not 100% sure of its authenticity, we buy off trusted sellers who we have been working with for years to ensure an extra level of security.
ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY
In the event that a 'sold-out' item has been purchased or, product has been listed at the incorrect price or, an item has been listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake DS Sneakers reserves the right to cancel the transaction.
You will be notified by email as soon as possible and offered either
1) the product to you again at the correct price/and or with the correct information
2) a suitable replacement or
3) a full refund (whichever is most applicable).
If you have been charged for the purchase, DS Sneakers will immediately refund the total amount debited.
* For all online customer service and order enquiries, get in touch at at info@doughstore.com
PLEASE NOTE:
It is the customer’s responsibility to review all shipping and returns policies before purchase and therefore agree to these terms when ordering from DS Sneakers. Please read our full returns policy.
